Sign-in and account
Use the same sign-in method and email address. For email OTP, check spam and request a new code if the old one expired. Never share an OTP with anyone.
Video will not play
- Check your connection, then close and reopen the player.
- Try another network and make sure device date and time are set automatically.
- If it continues, send the film title, episode number, time of the issue, device type, and app version—never a password or OTP.
A purchase or subscription is missing
- Confirm the transaction succeeded in the App Store or Google Play and that you are signed in to the correct Dramuni account.
- Use Restore purchases from the wallet/profile screen. Avoid buying the same product repeatedly while status is processing.
- Include the store transaction ID when contacting support. Never send full card or payment details.
Audio and subtitles
Use player controls to choose available English or Indonesian audio and captions. Options may differ while an episode asset is still in staging QC.
Privacy and account deletion
Export data or delete your account from Profile → Privacy & account. If you cannot open the app, follow the Delete account page and contact support from the email associated with your account.
Contact us
Email support with a short issue summary, country, platform, app version, and request ID if shown. We will review the request and provide updates through your account email.